FAQ
Q1: How do I place orders?
You can place orders directly through our website by filling in all required information and then make a payment by bank transfer only. We reserve the right to refuse cash payment if our staffs are unavailable at the time or place that customers have requested, please find more information here
Q2: How do you deliver the goods? Can I pick my goods up myself?
Our standard delivery is mail delivery (normal, registered or EMS). Delivery fees depend on values of goods you purchase. For more information, please click here
You can pick your goods up yourself at Pathumwan Place condominum (300 metres from MBK/ BTS National Stadium) Please note that you need to inform us in advance.
Q3: Is it possible to place orders and get the goods within a day?
Yes, it is possible. Please contact us directly in order that we can check if there is ready-to-ship goods for you and inform you how to deliver - pick up urgent goods (extra charges for some cases). However, instaSIM reserves the right to cancel orders if customers are unable to pick up the goods at the place or time we mutally agree.
Q4: When I arrive at the destination, can I use the SIM card right away?
Yes, you can. instaSIM provides ready-to-use SIM cards as we activate them before you leave Thailand.
You can receive and make calls immediately without moblie phone setting.
For internet use, you need to change APN setting on your mobile phone in some countries. For more information, please click here
**except** If it is a "blank SIM", you need to activate, top up and purchase the plans yourself.
Q5: What information do I need to provide for purchasing international SIM card?
The information you need to provide for International SIM card registration is as follows
- First name - Last name in English
- Email address
- Date of birth- Only for Germany
Other information such as
- First name - Last name and your address in Thai language for mail delivery
- Departure and arrival date
Q6: Can I use the SIM card with my mobile phone?
Things you need to check before purchasing are
1. Check if your mobile phone is unlocked
Network locked mobile phones are mostly phones purchased with contract from mobile network operators (TruemoveH, AIS, DTAC)
How to check is to put a SIM card from other operators in your mobile phone. If you can use it, it means that your phone is not network locked.
2. Check if the 3G or 4G frequency bands supported by your mobile phone match the frequency bands that mobile network operators in each country use for their 3G or 4G.
The easy way to check the frequency bands supported by your mobile phone is to type your phone's model in Google search, then look at the specification. In general, phones purchased in Thailand support 2100 MHz. For 800, 850, 900 or 1900 MHz. However, it depends on phones' models.
See how To check the frequency of mobile network operators in each country, pleack click here
**Things to know* 1700/2100 MHz frequency in US does not mean that phones supporting 2100 MHz will work. All phones need to support Band 4 AWS 1700/2100 MHz only. Most Thai phones do not support this frequency.
Q7: Is the SIM card compatible with tablets or mobile WiFi?
It depends on the type of SIM cards and packages you purchase. You can find more information on our website.
Q8: When changing to use the purchased SIM card, will I lose LINE or Facebook data? How can I do?
Your facebook data will not be lost because Facebook account is not linked to the phone or numbers.
For your LINE data, it depends on the way you register LINE account. If you register it by your email address, your LINE data will not be lost.
How to check if your LINE account have already registered by your email address
- Open LINE application.
- For English menu: click on ⋮ > Settings > Accounts > Email Account Registration > it will show "Done"
- For Thai menu: click on ⋮ > ตั้งค่า > บัญชี > ลงทะเบียนบัญชีอีเมล์ > จะแสดงคำว่า "เสร็จ"
See how to register LINE account by email address, please click here
Q9: Why can't I find the menu "Cellular Data Network" or "APN setting" in my iPhone or iPad?
Depending on your SIM card operators, if they allow users to set APN, you can view the APN setting on your iOS device. For example, while using AIS, DTAC, or TruemoveH, you cannot view the APN setting because these operators do not allow users to edit APN setting. After changing to international SIM card, this menu will show up.
Q10: If I cannot use internet when arriving at the destination, what should I do?
There are two types of problems:
- An antenna icon shown up on your screen, you can make/ receive calls, but cannot use internet.
- Activate "Cellular data" for iOS or "Mobile Data" for Android.
- Check your phone APN setting and see if it matches that of setting in the user guide sent with the SIM card. See how to set up APN, please click here
- If your APN setting is correct, the next step is to check your remaining data in your package.
- Then, turn off and turn on your phone.
- If you still cannot use internet, please contact us.or your SIM card operator in that country.
2. No antenna icon shown up on your screen
- You may be in an area with poor coverage, especially in rural areas, large buildings or Underground.
- Try your SIM card in another phone or try another SIM card in your phone.
- If your phone still does not show the antenna icon, it is possible that your SIM card is damaged, so please contact us.
